SB Network

You know the joke about two economists walking down the street and seeing a $20 bill lying on the sidewalk. The first economist says, “Look at that $20 bill.” The second says, “That can’t really be a $20 bill lying there, because if it were, someone would have picked it up already.” So they walk [...]

If you’ve already read Part 1 of “Battling with Customer Service: How to Win the War,” congratulations!  If not, read it first here. You’re halfway to becoming a pro.  Follow these last five steps and you’ll be on track to bending the minds of customer service representatives everywhere.  Without further ado…