SB Network

If you’ve already read Part 1 of “Battling with Customer Service: How to Win the War,” congratulations!  If not, read it first here. You’re halfway to becoming a pro.  Follow these last five steps and you’ll be on track to bending the minds of customer service representatives everywhere.  Without further ado…

It is one thing to make a sales presentation, but it is another thing to make a sales presentation without first evaluating your customer. For all you know, you could be selling your customer something that they already have, or something they don’t want, don’t need, or can’t afford.