Who Can Help You (Courtesy of Personal Finance, 4th Quarter 2008, p. 77)
WIth BANKING problems
The Ombudsman for Banking Services is Clive Pillay.
Sharecall: 0860 800 900
Telephone: 011 838 0035/38/39
Fax: 011 838 0043
Post: PO Box 6728, JOHANNESBURG, 2000
Email: info@obssa.co.za
Website: http://www.obssa.co.za
With CREDIT BUREAU problems
The Credit Information Ombud is Manie van Schalkwyk
Call centre: 0861 662837
Telephone: 011 781 6431
Post: Postnet Suite 444, Private Bag 1, JUKSKEI PARK, 2153
Email: ombud@creditombud.org.za
Website: http://www.creditombud.org.za
With CREDIT TRANSACTION problems
Gabriel Davel, the National Credit Regulator (ncr0, deals with complaintsrelated to the National Credit Act, The Usury Act, the Exemption Notice of 1999 and the Credit Agreements Act. The NCR also acts as the mediator in disputes between consumers and credit providers or credit bureaus.
Sharecall: 0860 627 627
Telepone: 011 554 2600
Fax: 011 805 4905
Post: PO Box 209, Halfway House, 1685
Email: info@ncr.org.za or complaints@ncr.org.za
Website: http://www.ncr.org.za
With FINANCIAL ADVICE problems
The Office of the Ombud for Financial Services Providers is mandated to investigate and adjudicate complaints by clients against their financial services providers (brokers). The Ombud for Financial Services Providers is Charles Pillai.
Sharecall: 0860 324 766
Telephone: 012 470 9080
Fax: 012 348 3447
Post: PO Box 74571, Lynwoodridge, 0040
Email: info@faisombud.co.za
Website: http://www.faisombud.co.za
With INVESTMENT problems
The Financial Services Board, which is headed by Dube Tshidi, regulates the financial services industry.
Toll-free: 0800 110 443 or 0800 202 087
Telephone: 012 428 8000
Fax: 012 347 0211
Post: PO Box 35655, Menlo Park, 0102
Email: info@fsb.co.za
Website: http://www.fsb.co.za
With LIFE ASSURANCE problems
Judge Brian Galgut is the Ombudsman for Long-term Insurance.
Sharecall: 0860 662 837
Telephone: 021 657 5000
Fax: 021 674 0951
Post: Private Bag X45, Claremont, 7735
Email: info@ombud.co.za
Website: http://www.ombud.co.za
With MEDICAL SCHEME problems
The Council for Medical Schemes is a statutory body that supervises medical schemes. Te registar of Medical Schemes is Patrick Masobe.
Sharecall: 0861 123 267
Telephone: 012 431 0500
Fax: 012 431 0560
Post: Private Bag X34, Hatfield, 0028
Email: support@medicalschemes.com
Website: http://www.medicalschemes.com
With PENSION FUND problems
The Pension Funds Adjudicator is Mamodupi Mohlala.
Telephone: 011 884 8454
Fax: 011 884 1144
Post: PO Box 651826, Benmore, 2010
Email: enquiries-jhb@
Website: http://www.pfa.org.za
With SHORT-TERM INSURANCE problems
The Ombudsman for Short-term Insurance is Brian Martin.
Sharecall: 0860 726 890
Telephone: 011 726 8900
fax: 011 726 5501
Post: PO Box 32334, Braamfontein, 2017
Email: info@osti.co.za
Website: http://www.osti.co.za
