<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	>

<channel>
	<title>Small Business Networking &#124; Information for small business owners &#187; How To</title>
	<atom:link href="http://www.sbnetwork.co.za/category/how-to/feed/" rel="self" type="application/rss+xml" />
	<link>http://www.sbnetwork.co.za</link>
	<description>Networking for Small Businesses in South Africa</description>
	<lastBuildDate>Thu, 06 May 2010 07:06:45 +0000</lastBuildDate>
	<generator>http://wordpress.org/?v=2.9.2</generator>
	<language>en</language>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
			<item>
		<title>eFiling and uFiling – The Big Timesavers</title>
		<link>http://www.sbnetwork.co.za/791/efiling-and-ufiling-%e2%80%93-the-big-timesavers/</link>
		<comments>http://www.sbnetwork.co.za/791/efiling-and-ufiling-%e2%80%93-the-big-timesavers/#comments</comments>
		<pubDate>Thu, 28 Jan 2010 06:12:38 +0000</pubDate>
		<dc:creator>Paul Bester</dc:creator>
				<category><![CDATA[Accounting]]></category>
		<category><![CDATA[FeaturedContent]]></category>
		<category><![CDATA[How To]]></category>
		<category><![CDATA[Small Business]]></category>
		<category><![CDATA[Business Owner]]></category>
		<category><![CDATA[Department Of Labour]]></category>
		<category><![CDATA[Efiling]]></category>
		<category><![CDATA[Electronic Filing]]></category>
		<category><![CDATA[Electronic Form]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[Government Institutes]]></category>
		<category><![CDATA[Heading]]></category>
		<category><![CDATA[Money]]></category>
		<category><![CDATA[Printed Form]]></category>
		<category><![CDATA[Proof]]></category>
		<category><![CDATA[Sars]]></category>
		<category><![CDATA[Small Business Owners]]></category>
		<category><![CDATA[Submission]]></category>
		<category><![CDATA[Time Waster]]></category>
		<category><![CDATA[Timesavers]]></category>
		<category><![CDATA[Ufiling]]></category>
		<category><![CDATA[Uif]]></category>
		<category><![CDATA[Vat Returns]]></category>
		<category><![CDATA[Youtube]]></category>

		<guid isPermaLink="false">http://www.sbnetwork.co.za/?p=791</guid>
		<description><![CDATA[As a business owner you can’t look past the fact that the internet plays a big role in businesses these days. It’s not just a time waster for employees that sit day in and day out on Facebook or Youtube. The internet is also there to make life easier for business owners and this is [...]]]></description>
		<wfw:commentRss>http://www.sbnetwork.co.za/791/efiling-and-ufiling-%e2%80%93-the-big-timesavers/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>What is Cloud Computing?</title>
		<link>http://www.sbnetwork.co.za/759/what-is-cloud-computing/</link>
		<comments>http://www.sbnetwork.co.za/759/what-is-cloud-computing/#comments</comments>
		<pubDate>Tue, 18 Aug 2009 13:05:42 +0000</pubDate>
		<dc:creator>Paul Bester</dc:creator>
				<category><![CDATA[How To]]></category>
		<category><![CDATA[Computer Internet]]></category>
		<category><![CDATA[Different Computers]]></category>
		<category><![CDATA[Different Things]]></category>
		<category><![CDATA[Grid Computing]]></category>
		<category><![CDATA[Operating System]]></category>
		<category><![CDATA[Service Platform]]></category>

		<guid isPermaLink="false">http://www.sbnetwork.co.za/?p=759</guid>
		<description><![CDATA[Cloud Computing is a term that is often bandied about the web these days and often attributed to different things that &#8212; on the surface &#8212; don&#8217;t seem to have that much in common. So just what is Cloud Computing? It&#8217;s been called a service, a platform, and even an operating system. Some even link [...]]]></description>
		<wfw:commentRss>http://www.sbnetwork.co.za/759/what-is-cloud-computing/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>5 Personal Core Competencies for the 21st Century</title>
		<link>http://www.sbnetwork.co.za/753/5-personal-core-competencies-for-the-21st-century/</link>
		<comments>http://www.sbnetwork.co.za/753/5-personal-core-competencies-for-the-21st-century/#comments</comments>
		<pubDate>Mon, 17 Aug 2009 05:20:19 +0000</pubDate>
		<dc:creator>Paul Bester</dc:creator>
				<category><![CDATA[How To]]></category>
		<category><![CDATA[Personal Empowerment]]></category>
		<category><![CDATA[Ambiguity]]></category>
		<category><![CDATA[Education Professor]]></category>
		<category><![CDATA[Fealty]]></category>
		<category><![CDATA[Fuzzy Area]]></category>
		<category><![CDATA[Graduate School Of Education]]></category>
		<category><![CDATA[Harvard Graduate School]]></category>
		<category><![CDATA[Harvard Graduate School Of Education]]></category>
		<category><![CDATA[Helen Haste]]></category>
		<category><![CDATA[Henry Viii]]></category>
		<category><![CDATA[Key Competencies]]></category>
		<category><![CDATA[Larger Community]]></category>
		<category><![CDATA[Linear Solution]]></category>
		<category><![CDATA[Managing Community]]></category>
		<category><![CDATA[Managing Technological Change]]></category>
		<category><![CDATA[Personal Core Competencies]]></category>
		<category><![CDATA[Private Little World]]></category>
		<category><![CDATA[Rapier]]></category>
		<category><![CDATA[Reason And Emotion]]></category>
		<category><![CDATA[School Of Education]]></category>
		<category><![CDATA[Sustaining Community]]></category>

		<guid isPermaLink="false">http://www.sbnetwork.co.za/?p=753</guid>
		<description><![CDATA[Every epoch requires people and organizations to develop core competencies or skills needed to be successful. In the time of Henry VIII, key competencies to master probably included fealty to a powerful lord and skill with a rapier. Not so much in demand today, however.
What are the core competencies needed in this century? Harvard Graduate [...]]]></description>
		<wfw:commentRss>http://www.sbnetwork.co.za/753/5-personal-core-competencies-for-the-21st-century/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>What is and how to derive a Value Proposition.</title>
		<link>http://www.sbnetwork.co.za/724/what-is-and-how-to-derive-a-value-proposition/</link>
		<comments>http://www.sbnetwork.co.za/724/what-is-and-how-to-derive-a-value-proposition/#comments</comments>
		<pubDate>Fri, 31 Jul 2009 05:43:54 +0000</pubDate>
		<dc:creator>Paul Bester</dc:creator>
				<category><![CDATA[Advertising]]></category>
		<category><![CDATA[Branding]]></category>
		<category><![CDATA[Franchises]]></category>
		<category><![CDATA[How To]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Networking]]></category>
		<category><![CDATA[Sales]]></category>
		<category><![CDATA[Small Business]]></category>
		<category><![CDATA[Acid Test]]></category>
		<category><![CDATA[Bnet]]></category>
		<category><![CDATA[Business Concept]]></category>
		<category><![CDATA[Business Strategy]]></category>
		<category><![CDATA[Business Value]]></category>
		<category><![CDATA[Critical Business]]></category>
		<category><![CDATA[Definitions]]></category>
		<category><![CDATA[Derive]]></category>
		<category><![CDATA[Differentiation]]></category>
		<category><![CDATA[Insightful Article]]></category>
		<category><![CDATA[Litmus Test]]></category>
		<category><![CDATA[Mirror]]></category>
		<category><![CDATA[Sounds]]></category>
		<category><![CDATA[Straight Face]]></category>
		<category><![CDATA[Tool]]></category>
		<category><![CDATA[Value Proposition]]></category>

		<guid isPermaLink="false">http://www.sbnetwork.co.za/?p=724</guid>
		<description><![CDATA[What do you do better than anyone does? What does your company offer that  competitors can’t match? Why would customers buy one company’s product or  service as opposed to another’s? What is your competitive differentiation? These  are all definitions of a critical business concept called “value  proposition.”
What’s the litmus test for [...]]]></description>
		<wfw:commentRss>http://www.sbnetwork.co.za/724/what-is-and-how-to-derive-a-value-proposition/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>How to do business in dangerous places</title>
		<link>http://www.sbnetwork.co.za/713/how-to-do-business-in-dangerous-places/</link>
		<comments>http://www.sbnetwork.co.za/713/how-to-do-business-in-dangerous-places/#comments</comments>
		<pubDate>Mon, 20 Jul 2009 05:30:30 +0000</pubDate>
		<dc:creator>Paul Bester</dc:creator>
				<category><![CDATA[Franchises]]></category>
		<category><![CDATA[How To]]></category>
		<category><![CDATA[Networking]]></category>
		<category><![CDATA[Small Business]]></category>
		<category><![CDATA[Bad News]]></category>
		<category><![CDATA[Bric Countries]]></category>
		<category><![CDATA[Dangerous Places]]></category>
		<category><![CDATA[Emerging Markets]]></category>
		<category><![CDATA[Financial Crisis]]></category>
		<category><![CDATA[Foreigners]]></category>
		<category><![CDATA[Giant Unilever]]></category>
		<category><![CDATA[Growth Shifts]]></category>
		<category><![CDATA[Gunpoint]]></category>
		<category><![CDATA[Johannesburg]]></category>
		<category><![CDATA[Mexico South]]></category>
		<category><![CDATA[Murder Rate]]></category>
		<category><![CDATA[Robbery]]></category>
		<category><![CDATA[Taj Mahal]]></category>
		<category><![CDATA[Taj Mahal Hotel]]></category>
		<category><![CDATA[Third World]]></category>
		<category><![CDATA[Unilever]]></category>
		<category><![CDATA[War Zones]]></category>
		<category><![CDATA[Western Investment]]></category>
		<category><![CDATA[World Style]]></category>

		<guid isPermaLink="false">http://www.sbnetwork.co.za/?p=713</guid>
		<description><![CDATA[Terrorism, kidnapping, robbery, theft. In some lucrative emerging markets, these hazards come with the territory. The key to staying out of harm’s way: Be prepared.
The U.S. and the U.K. may be mired in what was once thought of as a Third World style of financial crisis, but what was once considered the Third World is [...]]]></description>
		<wfw:commentRss>http://www.sbnetwork.co.za/713/how-to-do-business-in-dangerous-places/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>How to Manage Customer Expectations</title>
		<link>http://www.sbnetwork.co.za/673/how-to-manage-customer-expectations/</link>
		<comments>http://www.sbnetwork.co.za/673/how-to-manage-customer-expectations/#comments</comments>
		<pubDate>Tue, 31 Mar 2009 12:56:01 +0000</pubDate>
		<dc:creator>Paul Bester</dc:creator>
				<category><![CDATA[FeaturedContent]]></category>
		<category><![CDATA[How To]]></category>
		<category><![CDATA[Small Business]]></category>
		<category><![CDATA[Big Mistake]]></category>
		<category><![CDATA[Complaints Procedure]]></category>
		<category><![CDATA[Customer Expectations]]></category>
		<category><![CDATA[Doing Business]]></category>
		<category><![CDATA[e-mail]]></category>
		<category><![CDATA[Efficient Service]]></category>
		<category><![CDATA[Endeavour]]></category>
		<category><![CDATA[Great Expectations]]></category>
		<category><![CDATA[Mail Survey]]></category>
		<category><![CDATA[Meeting Customer Demands]]></category>
		<category><![CDATA[No Doubt]]></category>
		<category><![CDATA[Premises]]></category>
		<category><![CDATA[Price Quality]]></category>
		<category><![CDATA[Quality Products]]></category>
		<category><![CDATA[Stock]]></category>
		<category><![CDATA[Target]]></category>
		<category><![CDATA[Timescale]]></category>

		<guid isPermaLink="false">http://www.sbnetwork.co.za/?p=673</guid>
		<description><![CDATA[Do you often have the thought that your business would operate so much better without customers and all their demands? They want this, that and the other – all of which interrupts your day! But customer expectations are what drives your business and keeps them coming back. In this article we are going to look at expectations and how it’s important for you and your business to know what they are.]]></description>
		<wfw:commentRss>http://www.sbnetwork.co.za/673/how-to-manage-customer-expectations/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Battling with Customer Service: How to Win the War, Part 2 of 2</title>
		<link>http://www.sbnetwork.co.za/623/battling-with-customer-service-how-to-win-the-war-part-2-of-2/</link>
		<comments>http://www.sbnetwork.co.za/623/battling-with-customer-service-how-to-win-the-war-part-2-of-2/#comments</comments>
		<pubDate>Thu, 26 Feb 2009 06:47:14 +0000</pubDate>
		<dc:creator>Paul Bester</dc:creator>
				<category><![CDATA[How To]]></category>
		<category><![CDATA[blog]]></category>
		<category><![CDATA[cable]]></category>
		<category><![CDATA[commission]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[company]]></category>
		<category><![CDATA[Connecticut]]></category>
		<category><![CDATA[Corporate America]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[Customer Service Number]]></category>
		<category><![CDATA[Customer Service Representatives]]></category>
		<category><![CDATA[Ears]]></category>
		<category><![CDATA[FCC]]></category>
		<category><![CDATA[federal]]></category>
		<category><![CDATA[Field Technicians]]></category>
		<category><![CDATA[Five Steps]]></category>
		<category><![CDATA[Great Relationship]]></category>
		<category><![CDATA[Hold Music]]></category>
		<category><![CDATA[Last Time]]></category>
		<category><![CDATA[Live Person]]></category>
		<category><![CDATA[Logic]]></category>
		<category><![CDATA[News Station]]></category>
		<category><![CDATA[phone]]></category>
		<category><![CDATA[PUC]]></category>
		<category><![CDATA[Radio Show]]></category>
		<category><![CDATA[rubber]]></category>
		<category><![CDATA[Sanity]]></category>
		<category><![CDATA[satellite]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[Six Pack]]></category>
		<category><![CDATA[stamp]]></category>
		<category><![CDATA[stamps]]></category>
		<category><![CDATA[Towering Inferno]]></category>
		<category><![CDATA[utility]]></category>
		<category><![CDATA[Voice Response Unit]]></category>
		<category><![CDATA[Vru]]></category>
		<category><![CDATA[Water Torture]]></category>

		<guid isPermaLink="false">http://www.sbnetwork.co.za/?p=623</guid>
		<description><![CDATA[If you’ve already read Part 1 of “Battling with Customer Service: How to Win the War,” congratulations!  If not, read it first here. You’re halfway to becoming a pro.  Follow these last five steps and you’ll be on track to bending the minds of customer service representatives everywhere.  Without further ado…
6.  Don’t drink and dial.
It [...]]]></description>
		<wfw:commentRss>http://www.sbnetwork.co.za/623/battling-with-customer-service-how-to-win-the-war-part-2-of-2/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Battling with Customer Service: How to Win the War, Part 1 of 2</title>
		<link>http://www.sbnetwork.co.za/610/battling-with-customer-service-how-to-win-the-war-part-1-of-2/</link>
		<comments>http://www.sbnetwork.co.za/610/battling-with-customer-service-how-to-win-the-war-part-1-of-2/#comments</comments>
		<pubDate>Tue, 24 Feb 2009 09:57:33 +0000</pubDate>
		<dc:creator>Paul Bester</dc:creator>
				<category><![CDATA[How To]]></category>
		<category><![CDATA[Amount Of Time]]></category>
		<category><![CDATA[Bottom Line]]></category>
		<category><![CDATA[cable]]></category>
		<category><![CDATA[Call Handling]]></category>
		<category><![CDATA[commission]]></category>
		<category><![CDATA[communication]]></category>
		<category><![CDATA[company]]></category>
		<category><![CDATA[Correspondence]]></category>
		<category><![CDATA[Crack]]></category>
		<category><![CDATA[Credit Denial]]></category>
		<category><![CDATA[Credit Requests]]></category>
		<category><![CDATA[customer]]></category>
		<category><![CDATA[Customer Service Representatives]]></category>
		<category><![CDATA[Disappointment]]></category>
		<category><![CDATA[Distant Land]]></category>
		<category><![CDATA[e-mail]]></category>
		<category><![CDATA[Empathy]]></category>
		<category><![CDATA[Expletive]]></category>
		<category><![CDATA[FCC]]></category>
		<category><![CDATA[federal]]></category>
		<category><![CDATA[Hold Music]]></category>
		<category><![CDATA[Metrics]]></category>
		<category><![CDATA[phone]]></category>
		<category><![CDATA[Poor Quality]]></category>
		<category><![CDATA[PUC]]></category>
		<category><![CDATA[Repair Specialists]]></category>
		<category><![CDATA[rubber]]></category>
		<category><![CDATA[satellite]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[Set In Stone]]></category>
		<category><![CDATA[Several Times]]></category>
		<category><![CDATA[stamp]]></category>
		<category><![CDATA[stamps]]></category>
		<category><![CDATA[utility]]></category>
		<category><![CDATA[Whip]]></category>

		<guid isPermaLink="false">http://www.sbnetwork.co.za/?p=610</guid>
		<description><![CDATA[Been aggravated by the customer service experience by the last time?  Read this two-part series on how to get what you want from customer service.]]></description>
		<wfw:commentRss>http://www.sbnetwork.co.za/610/battling-with-customer-service-how-to-win-the-war-part-1-of-2/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Let`s Talk &#8211; Social Media for Small Business</title>
		<link>http://www.sbnetwork.co.za/432/lets-talk-social-media-for-small-business/</link>
		<comments>http://www.sbnetwork.co.za/432/lets-talk-social-media-for-small-business/#comments</comments>
		<pubDate>Wed, 07 Jan 2009 03:14:22 +0000</pubDate>
		<dc:creator>Fanie van der Merwe</dc:creator>
				<category><![CDATA[How To]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[DuctTape Marketing]]></category>
		<category><![CDATA[John jantsch]]></category>
		<category><![CDATA[Social media]]></category>

		<guid isPermaLink="false">http://www.sbnetwork.co.za/?p=432</guid>
		<description><![CDATA[A very good introduction to Social Networking by the world&#8217;s leader in Blogging and Social Networking. John Jantsch wrote Duct Tape Marketing (see our Publications/Books page for more info). He is one of my favourites. This article is sponsored by Microsoft Office Live Small Business.
If you want some help to understand how this social networking [...]]]></description>
		<wfw:commentRss>http://www.sbnetwork.co.za/432/lets-talk-social-media-for-small-business/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Social Networking</title>
		<link>http://www.sbnetwork.co.za/427/social-networking/</link>
		<comments>http://www.sbnetwork.co.za/427/social-networking/#comments</comments>
		<pubDate>Mon, 05 Jan 2009 09:21:32 +0000</pubDate>
		<dc:creator>Fanie van der Merwe</dc:creator>
				<category><![CDATA[How To]]></category>
		<category><![CDATA[social networking]]></category>

		<guid isPermaLink="false">http://www.sbnetwork.co.za/?p=427</guid>
		<description><![CDATA[Social business networking services
A Powerpoint explaining social networking a bit more.



Share and Enjoy:


	
	
	
	
	
	
	
	
	
	
	
	
	
	
	
	
	
	
	
	
	
	


]]></description>
		<wfw:commentRss>http://www.sbnetwork.co.za/427/social-networking/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
	</channel>
</rss>
